A representative from our company will meet with you to do a thorough site analysis, listen to your ideas, learn about your lifestyle and how you wish to use your outdoor space.  We will also discuss various options and provide recommendations and pricing. Most projects require a landscape design which can be either hand-sketched or computer-generated.

A computer-generated design provides a good visual concept of how the end result will look, it takes away most of the guesswork, it allows for revisions to be made before the work has commenced, and it allows for expansion should you decide to change or add other elements to your landscape in the future. Please see our LANDSCAPE DESIGN page for more details.  If you require a design, we will make a site visit in order to take measurements and photos. Providing us with a digital copy of your property survey is helpful and time-saving for the design process because it provides precise measurements and property line markings. Hardscapes such as walkways, patios, water features, driveways, and retaining walls are designed first followed by the softscape plan including gardens, plants, trees, etc.  After the design is finalized, we will meet with you to review the design and the landscape proposal.

We will meet with you on site to present the design and the landscape proposal/contract. We will walk the property with you so that you can visualize your new outdoor living space and we can address any questions or concerns you may have.  If there are no changes to be made, we can finalize the contract at this stage. Timelines and permit requirements are confirmed and a payment schedule is provided.   

A member of our team will contact you approximately one to two weeks before the project start date to confirm timing.  We will arrange to have public services located such as hydro, gas, water, cable, and telephone. Water soluble spray paint in various colours will be sprayed on your property to indicate where the different public services are buried. These locates take approximately one to two weeks to be completed and each buried service is located by different locating companies. 

We will provide you with prior notice of our arrival so that you can make necessary arrangements such as alternate parking, removal of personal items from the work site, etc.  It is preferred that you or another decision maker is readily available during the construction process in the event we come across an unexpected issue or if there is a need to make a substitution of materials.  Your availability will allow you to make a timely decision which will minimize project delays.  Construction can be messy so please be prepared with closed windows, covered patio furniture, and a clear driveway as well as ample space for equipment and materials at the roadside.   

Following completion of your landscape project, we will provide you with necessary information such as maintenance techniques and watering instructions. We will also request your feedback and take photos of the new landscape.  Your final invoice will be issued and we will arrange to collect the final payment.

A quick check-in will be made to see if you have any concerns or questions and to make sure you are fully enjoying your new landscape.  A postitive Google review is always appreciated!