A representative from our company will meet with you on-site in order to do a thorough site analysis, listen to your ideas, learn about your lifestyle and how you wish to use your outdoor space, discuss your options, and provide recommendations and pricing. Most projects require a landscape design which can be hand-sketched or computer-generated. A computer-generated design provides a good visual concept of how the end result will look, it takes away most of the guesswork, it allows for revisions to be made before the work has commenced, and it allows for expansion should you decide to change or add other elements to your landscape in the future. Please see our LANDSCAPE DESIGN page for more details.

Upon receiving your request for a computer-generated landscape design we will visit the site in order to take measurements and photos. If you had a renovation done in the past you may have a digital survey of your property done by your architect. This digital survey can help speed up the design process since it provides precise measurements and property line markings. The hardscapes such as walkways, patios, driveways, and retaining walls are designed first. To avoid too many revisions we may wish to review the preliminary hardscape plan with you prior to completing the softscape plan (gardens, plants, trees). When the design is ready we will set up a meeting with you in order to present the design and the landscape proposal.

At your convenience we will meet with you on-site to present the design and the landscape proposal which outlines the details of the project as well as pricing. We will go over the plan and walk the property with you so that you can envision your new outdoor living space and so that we can answer all of your questions. Soon after the presentation meeting a member of our team will contact you in order to follow up on your decision and to answer any additional questions you may have.

Once you decide to contract our company to complete your landscape project, we will set up a meeting in order to sign the contract and pick up a deposit cheque. At this time we can discuss any revisions that are required and finalize the landscape design. We will also advise you of the approximate start date of your landscape project.

Prior to the start of your landscape construction project a member of our team will contact you with the project start date. We will arrange to have public services located such as hydro, gas, water, cable, and telephone. Private buried services such as BBQ gas lines, irrigation, pool lines, and pet fencing are the responsibility of the property owner. Water soluble spray paint in various colours will be sprayed on your property to indicate where the different public services are buried. These locates take approximately 1 to 2 weeks to be completed and each buried service is located by different locating companies.

We will contact you in advance of the start date/time in order for you to make necessary arrangements such as alternate parking, removal of personal items, etc. It is recommended that you are available for consultation during the construction process in the event we come across any unexpected issues, or if there is a need to make a substitution of materials and plants. Your availability will allow you to make a timely decision, which will lessen or avoid project delays. At commencement of the project we will request an instalment payment as per the contract.

When your landscape project is completed we will provide you with necessary information such as maintenance techniques and watering instructions. We will also request your feedback and take photos of the new landscape. At this time your final invoice will be delivered and we will arrange a meeting to pick up the final payment.